IT Support (Remote & Onsite)

Our award winning IT support service is included for all of our customers 7 days a week. We operate a Service Desk system where you and your staff can ring and speak to an engineer directly. All support tickets are logged and tracked.

Remote Support – Our support service provides remote support through simple ‘Team-Viewer’ software which enables our engineers to take remote control of your local and hosted desktop very quickly.

Onsite Support – When problems or issues require a presence on our customers site, one of our engineers witll visit your offices to resolve the issue.

Our support service operates to ITIL best practices, with call logging and escalation procedures in place for support tickets and change control requests.

Our support desk also takes care of all your software application upgrades and updates. Whether it’s a year-end upgrade to your payroll software or a major upgrade to your accounts or production software, the Service Desk communicates with 3rd party providers where appropriate and schedules in the work.